Customer Service Information
Can I place an international order?
We only accept “on-line" orders from Australian customers and ship to Australian addresses. If you are an overseas company and wish to place an order, commercial terms of trade are available. Please contact us for more information.
How do I place orders online?
This is the most convenient way to order. Simply select your items, add them to your shopping cart and click "check out" for your order total. Register a new account and once you have entered your shipping address, selected your shipping type and preferred method of payment the total cost will appear on the right hand side of the screen.
*For security we don't allow anonymous checkout so you must register for an account before purchasing
Do you have a minimum order amount?
Fridge And Power has no minimum-order requirement for our products.
Can you “fast track” my order?
If you need your items faster than the normal processing and shipping time, please call customer service during business hours Monday to Friday 8.30am to 5.00pm . We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa and MasterCard. You can also order online then pay by EFT into our bank account (account details on checkout page). We also accept purchase orders from commercial customers who have a pre-approved account. If paying by cheque or money order, your order can be placed by phone. After your order is placed, please send your cheque to:
Attn: Customer Service
Fridge And Power
PO Box 5212
Kenmore East. QLD. 4069
Please note that all orders by cheque or money order will be shipped upon clearance of funds.
Do you charge GST?
Yes, all items attract 10% goods and services tax. All prices listed on our website are inclusive of GST. Upon checkout you will be supplied with an order confirmation that indicates the value of GST.
Order Tracking & Updates
How do I track my order?
You have two options for tracking your order:
• Track directly from our Web site by logging into your account
• If your order is shipped directly from one of our suppliers, please contact us for tracking information
Will I get an email confirmation after I place my order?
Yes, you will receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify all details are correct. You may make changes or cancel your order as long as the order is not processing and has not been been shipped. We suggest you speak with a customer service representative on as soon as possible with changes or cancellations so we can accommodate your request without any extra charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If our shipper is unable to deliver your order due to an incorrect address or there is no one to sign for the goods, the order may be returned to us. The sender is responsible for any reshipping fees charged by our shipper to redeliver the package. This does not apply where orders are sent by Australia Post.
Do you ship internationally?
At this time, we do not ship outside Australia or Australian territories unless prior commercial arrangements are agreed upon.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship large items (fridges and the like) to PO Boxes. Small items (typically electronic products) can be shipped to PO boxes. Goods need to be signed for on delivery hence a physical address is required when purchasing larger items.
What are your shipping options?
We work with various carriers for regular road freight delivery. We also use Australia Post for shipping smaller items. Please keep in mind that any shipping option other than regular road freight incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Please check individual product pages for details. For Pickups, customers will be advised by email or telephone when their order is ready to collect.
What is your return and exchange policy?
We pride ourselves on carrying high-quality goods, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to confirm that all items are included. If you are not satisfied with your purchase, please contact us for a return authorization number within 30 days of receipt. Please note, your return authorization number will expire 14 days after issue.
All returned items must be in as new condition and contain original packaging, accessories, manuals and other documentation as supplied by the manufacturer. The packaging must be undamaged. For any items missing from the returned product a replacement charge will be deducted from the total refund amount.
Any item returned that has been used, installed or demonstrated may be rejected. In this instance a handling fee of 15 percent will be charged along with costs for shipping the item back to you.
Follow these steps to initiate a return: Step 1 - Enter the return authorization number (RAN) in the appropriate space provided on the return authorization form received by email. Step 2 - Affix the Return Label to the original shipping box. Confirm all items are in their original packaging, and are packed correctly within the box. Items for return or exchange must be in a resalable condition otherwise we will not accept the return.
Please note: The customer is responsible for return shipping. We do not refund shipping or insurance charges and no credit is given for lost return packages. We do recommend that you use a shipping service with a trackable shipping method as we cannot be responsible for lost or damaged return shipments.
What if some items are damaged when I received them?
You must inspect all items carefully when you receive your order. If there is any damage, please contact us as soon as possible, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. Important: If goods are noticeably damaged on receipt, please have the driver make a note on the shippers consignment note. We suggest that you email us a digital photograph of the damaged box and/or items if possible. A customer care representative will help you file a claim with the carrier if needed.
All products are covered by a genuine manufacturers warranty plus our absolute 30 day 100% no fuss Guarantee. If for whatever reason you're not satisfied with your purchase we will return 100% of the cost of the item. Please note: We do not refund shipping costs
Is your site secure for on-line transactions?
We use Secure Sockets Layer (SSL) technology to encrypt any information you provide, including your credit card information. SSL prevents your information from being intercepted and openly read over the Internet. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis prevent over 99% of on line fraud.
How do you use my contact information?
Corporate, Trade and wholesale enquiries
Corporate and trade pricing can be accommodated for volume orders. These arrangements are subject to our standard Commercial Terms of Trade.